• Manage daily front office operations, ensuring customer service satisfaction.
• Ensure that reservation hotline is attended to at all times to meet daily business needs.
• Respond to reservation request from residents, agency agents, and referral networks made through various communication platforms.
• Responsible for creating, updating and maintaining reservation records promptly in accordance with quest’s booking confirmation.
• Processing check ins and outs
• Confirming bookings, assigning rooms, issuing and activation room key / card.
• Handling car park management.
• Track room availability and help develop forecast for room revenue and occupancy.
• Work closely with Building Manager in preparing the pre-registration activities and process advance reservation deposits.
• Coordinate with Housekeeping to inspect and track readiness of rooms for check in.
• Coordinate with Technicians to inspect any MEP issues raise up by the residents or management.
• Communicating house rules to residents.
• Processing payments, and submitting daily cash float reports to management.
• Process daily reports on the number of arrivals. departures, identify any special request and reporting of incidents to Building Manager.
• Issue notices to residents who is late in monthly rental payments.

REQUIREMENTS

• Preferably 3-5 years of work experience as Front Desk
• Proficient in hotel booking system and MS Office.
• Able to work independently and in a team.
• Good written and oral communication skills.
• Pleasant personality and appearance.
• Keen learner and able to multi task.
• Able to work flexible hours.
• Experience in Hotels / Serviced Apartments will be an added advantage.